We are due to have Sky Glass fitted tomorrow but have not received a confirmed time of arrival

[Tamson19]

We are due to have Sky Glass installed tomorrow but have not received a confirmed time. I did the track on it and it says our order has been cancelled but am concerned that they are shutting down our current box tomorrow

[SKY1992bf]

@Tamson19  If the tracker says it's been cancelled it most likely has been 

you need to call sky directly for clarification 

[TimmyBGood]

@Tamson19 

Are you referring to Sky Glass (subscription television) or Sky Broadband ordered alongside Sky Glass?

A Glass television set isn't installed: it's delivered by a courier company.

Any existing Sky satellite service isn't 'shut down' until the Glass system replacing it is activated.

[Tamson19]

Yes sky glass and broadband. 

Ok that's helpful to know.

Thank you for that 

[MarkGoldsmith · Accepted solution]

Also it's very u unlikely the broadband will be activated and the Tv delivered on the same day as the ordering/activation timelines are completely different.

The Tv just needs to be delivered so generally takes a couple of days from ordering, broadband has at least a 14 day lead time as that's the industry standard for switching ISP