19 May 2024 03:05 PM
Watching live tv the picture freezes but sound continues
sound drops and picture continues
both sound and picture stops
happening on few channels
Iv rebooted the hub max rebooted the sky glass tv and pucks still happening
19 May 2024 03:12 PM
Posted by a Superuser, not a Sky employee. Find out more@DJ+Marshy How is the TV & pucks connected to your router? Have you tried speedtest from the netflix app to see what speeds you are getting at the TV?
19 May 2024 03:49 PM
Tv is wired to hub max
pucks are WiFi
my speed test is shocking due to everything connected and speed in our area
19 May 2024 08:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@DJ+Marshy wrote:Tv is wired to hub max
pucks are WiFi
my speed test is shocking due to everything connected and speed in our area
That is likely the problem. What speed does the Netflix app return when it run it form the Glass or one of the pucks?
Its will need to be in the region of 25-30 Mbps for one device, but if you are using say your Glass and a puck in a different room at the same time you would need in the region of 35-40 Mbps (obviously would need a bit higher if you had other devices using the internet at the same time as well i.e games consoles or streaming on tablets etc)..
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19 May 2024 09:34 PM
Had phone sky
they said there's drop in my internet sending me a max booster
I get 37.8mg
20 May 2024 07:45 AM
Posted by a Superuser, not a Sky employee. Find out more@DJ+Marshy 37Mbps will run one device on it's own, more than one at a time you will struggle with that speed also.
20 May 2024 08:24 AM
That's all I get in my area fiber not installed yet
21 May 2024 08:46 PM
Booster come today
I'm getting 26.8
sky sending someone out now
22 May 2024 07:26 AM
This becoming a duplicate of your other discussion🤔