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Discussion topic: Volume isnt working on the sky glass remote after trying all the steps and re-pairing the remote

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This message was authored by Newbie43 This message was authored by: Newbie43

Volume isnt working on the sky glass remote after trying all the steps and re-pairing the remote

Volume isnt working on the sky glass remote after trying all the steps and re-pairing the remote. Also tried new batteries and turning the TV off and turning it back on after 15 seconds.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Volume isnt working on the sky glass remote after trying all the steps and re-pairing the remote

Posted by a Superuser, not a Sky employee. Find out more

@Newbie43 

Have you tried pulling the plug from the socket for 10 mins 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Volume isnt working on the sky glass remote after trying all the steps and re-pairing the remote

Posted by a Superuser, not a Sky employee. Find out more

@Newbie43 Welcome to the forum. I see you have been unsuccessful with the obvious solutions.  One other thing you could try is holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

 

If that doesn't help then I would request a replacement at the following link: Streaming TV replacement remote

 

If you have one available you can use a Sky Q remote while you wait for a replacement.

 

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