Volume control on puck remote

[Woodybrook]

My volume control has stopped working on my glass puck. I've gone through everything to re-pair but it still doesn't work. Everything else is perfectly fine. Any ideas. By the way it did work up until a week ago 

[Exiled-in-HH]

Report to Sky and request a replacement remote😉

[Mr+Flibbles+86]

Hi there @Exiled-in-HH , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Exiled-in-HH]

@Mr+Flibbles+86   Escalation should've been for @Woodybrook 😉

[Mr+Flibbles+86]

Hi there @Woodybrook , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Woodybrook]

I still have an issue & haven't heard anything from you 

[Addie15]

Hi there, @Woodybrook. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147