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Discussion topic: Viewing issue

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This message was authored by: Cffe_201

Message posted on ‎30 Aug 2024 09:47 PM

Viewing issue

I'm fully subscribed but sky glass keeps saying I need to upgrade subscription rendering my whole TV useless including my pucks 

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This message was authored by: mikealanr

Message posted on ‎30 Aug 2024 10:07 PM

Re: Viewing issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cffe_201 

 

Try unplugging your TV for a few minutes at the mains and try again. Failing that is everything showing correctly in my Sky (i.e. your packs) and you have got whole home so you can watch on multiple devices?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Cffe_201

Message posted on ‎30 Aug 2024 10:09 PM

Re: Viewing issue

I've tried that. Tried resetting and rebooting router it's affecting everything I have netflix that works but no live TV. Have spoken to sky and issue has been raised it's been out all day.

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