Verify my account

[Darren50]

Reset tv and can't access my account to link account to tv

[Darren50]

Can't verify my account, website says oops there's a problem 

[Fothergill1]

@Darren50 Are you logged into your My Sky account.  If not you will get the Oops message when you try to activate.

Also you must me using the email address registered with Sky.

[Darren50]

No I'm not logged in 

[Darren50]

No I'm not logged in, won't let me 

[Fothergill1]

@Darren50 Oh, I see apologies.  I have just gone to www.sky.com and was able to log into my account so the issue must be at your end and I don't know what else to suggest other than contacting Sky.

I could escalate you issue if you would like me to?

[peter-marlow+1966]

Have you  done a factory  reset  on the tv ? If you have then you  are going  to have to  ring sky for help,  a factory  reset  is only done while  on the sky with  an advisor from  sky as the factory  reset  unlinks the tv from  your  account