Useless Panther

[Anonymous]

Morning,

Booked a collection as TV faulty, last Monday - first available day was today. Got confirmation last night with time. This morning Panther change it to 'collection unsucfesful'.

When I call up claim the vehicle that was routed was not going to have room for my collection and 'they're trying' to sort a replacement van if I don't hear by 12 call them back.

No guarantee it will happen today and I've got all the hassle of calling up and waiting around to see if they 'can possibly' do it today.

Surely they know their van sizes and how many they can take in advance, just ridiculous and as im back to work tomorrow and chose today especially will now possibly have to take a day off work.

What's the point in planning things when you get let down on the day with this crazy excuse!

I know the forum is customers but just needed to vent!

[Kevin-7248]

@Anonymous 

Hi, thank you for venting your frustration.

The only issue I've had with panther in delivering / removing sky glass is coming into the house, I've put my own dust sheet down for them to stay on and they stray from it onto our carpet. No shoes off as a curtesy either as a principle for entering someone's house that the carpet can be clearly seen is kept in good nick and we don't wear shoes throughout the house.

Then there's the stink of smoke prior to entering a customers home... that too is a pet hate as me and the family don't smoke.

Hope you don't mind my contribution to the overall vent 😅

[Anonymous]

Yes no show covers unlike the last Sky engineer I had when I had Q who put them on without being prompted.

Told me they only get 10 minutes per delivery / collection so maybe the time to put on takes too long out of it.

ive had my original collection job reactivated but still no allocation.