29 Sep 2024 11:53 AM
Hi, after the recent outtage we found we have two remotes paired to the one Sky Glass TV. We cannot unpair them. Our second TV in another room will not pair with any remote. Sky runs in the second room but the remote does not work. We've tried unpairing (4&6, 7&9 etc), rebooting TV/internet connections and using an old remote. Nothing works! Any advice gratefully received!
29 Sep 2024 12:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@ArunCSondhi wrote:Hi, after the recent outtage we found we have two remotes paired to the one Sky Glass TV. We cannot unpair them. Our second TV in another room will not pair with any remote. Sky runs in the second room but the remote does not work. We've tried unpairing (4&6, 7&9 etc), rebooting TV/internet connections and using an old remote. Nothing works! Any advice gratefully received!
The remote can be reset and paired again following these steps;