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Discussion topic: Unable to sign in

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This message was authored by Kaz662 This message was authored by: Kaz662

Unable to sign in

We're new to sky, I've downloaded the Sky app and am trying to log on to my account...

It's asking for digest of payments to sky glass? What's sky glass?

ive tried every combination and am failing to log 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Unable to sign in

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kaz662 

 

What Sky glass service have you ordered? Glass is the TV set from Sky. To create a Sky ID it will be asking you to confirm the last few digits of the bank account you supplied during sign up.

 

https://www.sky.com/help/articles/welcome-to-sky

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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