Discussion topic: Unable to set up tv, saying no IP address found, how do I resolve this

This message was authored by: AJ118 · ‎28 Nov 2025

New customer and have received puck. Connected to internet but saying no IP address found. How do I move forward

This message was authored by: GD1 · ‎28 Nov 2025

@AJ118 Unplug the TV, then reboot your hub/riouter, once fully up and running plug TV back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Unable to set up tv, saying no IP address found, how do I resolve this

Unable to set up tv, saying no IP address found, how do I resolve this

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Re: Unable to set up tv, saying no IP address found, how do I resolve this

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