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Discussion topic: Unable to load programs

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This message was authored by DJG08 This message was authored by: DJG08

Unable to load programs

When I switch my tv on it says unable to load programmes. It is not an internet issue as I can access iPlayer etc. The only way to clear it is to unplug everything and start again. 

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Unable to load programs

Glass or Puck?

Exiled in HH
DJG08
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This message was authored by DJG08 This message was authored by: DJG08

Re: Unable to load programs

Glass 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to load programs

Posted by a Superuser, not a Sky employee. Find out more

@DJG08 do you have networked standby mode set to ON in the Glass Settings?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to load programs

Posted by a Superuser, not a Sky employee. Find out more

Also you could disable the overnight power saving setting as well and see if that helps. Might want to try one at a time to see which one (if either) helps.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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DJG08
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This message was authored by DJG08 This message was authored by: DJG08

Re: Unable to load programs

I had the networked standby done already but I've done the nighttime one now. This morning my tv worked but it is intermittent so we shall see! Thank you. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Unable to load programs

Posted by a Superuser, not a Sky employee. Find out more

I'm guessing you are connected by WIFI as well, you could try via ethernet as that should make the connection more stable. The WIFI tends to have an issue waking up from standby, where its not immediate that it reconnects back to your network,



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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