Hi @Ssamal
Do you mean you have got a new broadband supplier? Was your device working with a previous WiFi connection? Have you reset your network connection and connected it to your new router?
If you mean you got your glass or puck today: Is the network on your glass / stream box connected? Have your tried powering off at the mains for a few minutes and trying again? Does your connection meet the minimum requirements (25mbps for HD and 30Mbps for UHD).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
