Unable to access channel 4

[Mar1101]

Still can't access Chanel 4 to watch old episodes, but  can watch Chanel 4 live on sky glass. I was advised by Chole that only a few customers are experiencing the problem. She advised me to do a reset, which I've just done to no avail. I've also tried refreshing the apps. She then said to start a new conversation. I think people have just given up on watching it  through sky glass. I've registered for Chanel 4 through Prime on a fire stick. It is a faff doing that but now at least we can watch episodes of programmes we have missed.  

[mikealanr]

Hi @Mar1101 

There is a thread for this on the community: https://helpforum.sky.com/t5/Sky-Glass-Live/All4-Channel-4-app-not-loading/td-p/4731222

Have you tried the fix outlined in there?

MikeAlanR

[Mar1101]

I've tried all the suggestions I've seen. Someone suggested putting the programme in your playlist. I tried that and it looked like all the episodes were there but when you selected one to watch it just took you to the spinning 4. . I've settled for watching it on Prime with a  fire stick.