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Discussion topic: Ultra HD keeps freezing

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This message was authored by Chris2405 This message was authored by: Chris2405

Ultra HD keeps freezing

Sky glass ultra HD sports is freezing

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Ultra HD keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Chris2405 That sounds as though it could be related to your wi-fi speed or stability being received at the Glass TV (as opposed to the incoming speed to the router).

 

To check the speed being received at your Glass TV simply open the Netflix app and navigate to the Get Help menu then run a Network test.

 

The minimum speeds recommended by Sky are:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

 

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