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Discussion topic: Tv

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Avatar for Chelsea81
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This message was authored by: Chelsea81

Message posted on ‎19 Feb 2025 12:53 PM

Tv

My tv has smashed and not working how can I get it replaced 

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Avatar for Ellie_TV
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This message was authored by: Ellie_TV

Message posted on ‎19 Feb 2025 12:56 PM

Re: Tv

@Chelsea81 wrote:

My tv has smashed and not working how can I get it replaced 

By claiming on your household accidental damage insurance. If you have it. 

You can then purchase a new Sky Glass Gen 2 or possibly a refurb gen1 set (if they're still available.)

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This message was authored by: mikealanr

Message posted on ‎19 Feb 2025 12:57 PM

Re: Tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chelsea81 

 

Sky don't replace the screen. You will need to call Sky for a reconditioned model or a new gen 2. You may be able to claim on your house insurance.

 

You will need to continue to pay for your existing TV as well as any replacement.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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