Tv wont turn on everytime its been off for a while

[dan2300]

I've been battling with them for 2 weeks, supposed to have a call today and they haven't got back to me yet! They said exactly the same

to us with regards to buying a new tv etc, ours was doing the same but now it won't turn on at all and hasn't since last Thursday!

[LRogers1]

I spoke to them AGAIN today as had the same problem the lady I spoke to admitted it was a software problem and advised until the next update which is in about 3 to 4 weeks !! If I took the plug out every time I turned tv off instead of standby it would skip the updating process hence no problems. Don't know if this will work yet until tomorrow but hope it helps at least 1 person

[Justin80]

I spoke to them again yesterday also, and was told that I would need a new TV, because it was out of warranty they could supply me with a new TV with a upfront cost of £644. I have now cancelled all services with them not impressed. It turned out I have had the TV just over 2 Years, admittedly I thought it was a bit longer but none the less not happy. The advisor said as with all TV's you always get one bad egg 🤬

[dan2300]

Seems like there is more than one bad egg in the batch, and it sounds like all the tvs on this post are around the same age and are not enjoying this new software update! I spoke with sky last night and have settled my complaint with a new TV at no cost, I would encourage you all to hold your own with them and research the consumer rights act. Our TV was doing all what everyone on here is doing until eventually it stopped turning on and I gave up fighting with it, you shouldn't need to unplug it, complete a recovery process, push additional buttons to get your television to turn on, that doesn't make it fit for purpose, it should turn out at the remote and fire up.  Hope you all get a resolution.

[Davie14]

@dan2300  is it brand new tv or a refurbished one ?

[nbwnbw17]

hi mate

did you do this through a normal advisor or did you get a manager involved etd?

[dan2300]

It's refurbished to A grade apparently, I took it and will see how it goes, if not I'll go back start the ball rolling again. 

@nbwnbw17 I raised a verbal complaint and then followed up with a written complaint, it then got passed up the chain to a senior department in sky. 

[LRogers1]

This is getting ridiculous! I have to turn it off at the plug EVERYTIME I want to tv off and then STILL have problems turning it on! Despite now running it on an Ethernet cable (which we shouldn't have to go!) which we were told that would skip the update process( which it doesn't !) I still have to press 1 and 3 to reconnect the remote and then link it all to my account AGAIN! Remembering I have to do this everytime I turn the tv on !! They should be compensating people for putting up with all this !!!

[Jasonhasnosky]

I have had this problem for the last week and been told I'm 3 weeks out of warranty. I got told to plug router directly to the TV for a power boost, this is comical as not sure how an Internet cable plugged in will turn the TV on. Anyway, I've done what they said and i still have to hard reset every morning! 

How do you formally complain, this TV has been useless since day 1! 

I spend £230 per month on sky, and they couldn't give a toss if I actually have access through their own product or not that they supplied! 

[dan2300]

https://www.sky.com/help/articles/how-to-make-a-complaint

I made a complaint verbally on a call and then followed up via email so something was in writing, if it's anything like I experienced the Tv wont be fixed by doing any of the trouble shooting exercises or using different plug sockets or cables or moving it to another room or using a Ethernet cable, keep pushing for a new TV. Read up on your consumer rights and also the durability and products being fit for purpose vs what you paid as 2 years for a TV to break does not meet the standard for sure. 

[LRogers1]

I wrote a snotty email to them( not normally me but had enough now) and told them I was going to look at my consumer rights, now waiting for a reply

thanks for the info

[RetroSpock]

Having the same issue for the past couple of weeks. The red LED vanishes, but the microphone light on the side is lit up.  I have to factory reset every day.  At first I suspected it could have been the Firestick, but after seeing this I suspect it's the TV. It's really winding me up now. 

[wench11]

My sky glass 65" has been doing the same for about 3 weeks!!! It's really annoying now my tv says it updates software then goes back to the sky logo and won't change from that!!!! It's a complete joke that sky do not intend to help anybody with this issue. I will be making an official complaint as I can see this issue is causing problems for quite a few customers!!!

[Jasonhasnosky]

I eneded up buying a Samsung tv for £600 and it's a much better tv that the crappy sky glass rubbish. I set the puck up to the samsung and wallah, no more silly issues! 

Sky offered a new sky glass tv to me for £650, there literally taking the mick! They also charged me £40 for the puck and didn't want to discount it to show loyalty to me the customer. 

[Justin80]

Exactly the same here mate absolute Joke.