Tv freezes but sound continues plus also on tv checking it so that we have a problem with the tv rec

[Barbie44]

On the tv checker on my sky app is states we have a problem + also the screen freezes quiet a lot but the sound continues and we have a 55" Glass tv more convenient then sky Q but not as good as Sky Q

[mikealanr]

Hi @Barbie44 

Sky Glass required strong and stable broadband connection for it to work. If you are having issues with your network this will impact your Glass. Sky Q is delivered via satellite and is a completely different service offering.

We are fellow subscribers here on the forum, so cannot see what error your service checker is showing. However I have escalated your post to a Sky team member, who will be in touch via the forum. Look out for a blue chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

[Barbie44]

I does not happen every day but when it does happen it's very annoying and frustrating going on our sky tv app and checking our status it stated we have a problem even the gentleman at SKY sales rep at Lakeside Essex noticed we had a problem and we should contact SKY to solve the issue as we are paying for sub standard reception 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Barbie44  an invite to chat.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Barbie44]

If you look on our sky portal our tv streaming says we have a problem nothing to do with the internet as we mobile and broadband which are working fine we believe it is our glass tv that may be the problem