Tv channels not working

[Nicholas28]

Hello. I've just tried setting up my sky glass tv. The sky channels aren't loading, or even showing up on the guide. The mic is also not available. Not sure why as it is on. Can someone help please 

[Anonymous]

Try the troubleshooting steps here:

https://www.sky.com/help/articles/power-issue-help-sky-glass

If they don't help then you will need to ring Sky for help.