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Message posted on ‎08 Apr 2025 09:18 AM

Tv box in bedroom not connecting to wifi

My extra SKY glass box in our bedroom does not connect to my WiFi any more. We've had no issues for 2 years but now it won't connect to the WiFi any more.  The main tv downstairs is fine.  This one has been fine 'til now.  Do I need a new box?

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Message posted on ‎08 Apr 2025 09:39 AM

Re: Tv box in bedroom not connecting to wifi

Posted by a Superuser, not a Sky employee. Find out more

Try restarting both your Puck and your broadband router by turning them off at the plug for 30 seconds. Then see if they'll connect.

 

 

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Superuser
This message was authored by: Mark39 Answer

Message posted on ‎08 Apr 2025 09:39 AM

Re: Tv box in bedroom not connecting to wifi

Posted by a Superuser, not a Sky employee. Find out more

Try restarting both your Puck and your broadband router by turning them off at the plug for 30 seconds. Then see if they'll connect.

 

 

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Message posted on ‎08 Apr 2025 10:22 AM

Re: Tv box in bedroom not connecting to wifi

Worked brilliantly,  thanks.

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