Trying to reinstate subscription

[Kayla19891]

I have tried to reinstate my Sky subscription through the app. It said my services was blocked but I paid my outstanding bill. It said I can reinstate but when I am trying it saying oops there was a problem, so I still currently have no tv service. I've been trying to get it sorted for a month but it's still not working. I don't understand it. Has anybody else been having this problem?? 

[Stevenpc2021]

Hi Kayla19891, I have cancelled and re-instated my subscription but I had to call customer service to do this. I couldn't do it online.

Steven

[Mark39]

@Kayla19891 have you re-setup your direct debit or monthly card payment? You'll need to do that too. If it has been a month, you may have further arrears too, so check your online Sky account.

[Exiled-in-HH]

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@Kayla19891 wrote:

I have tried to reinstate my Sky subscription through the app. It said my services was blocked but I paid my outstanding bill. It said I can reinstate but when I am trying it saying oops there was a problem, so I still currently have no tv service. I've been trying to get it sorted for a month but it's still not working. I don't understand it. Has anybody else been having this problem?? 

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What did Sky say when you phoned them?

[Stevenpc2021]

@Kayla19891 When I called Sky they had to manually reinstate my subscription and it took a few days.