Hi @Akin2
In the first instance unplug at the wall for a few minutes and try again. Failing this, you need to check what speed you glass is getting. You can do this by opening netflix and going to settings and running a connection check.
Glass needs 25Mbps for HD and 30Mbps for UHD. But as well as yor internet speed connection quality between your glass and router is important, if the WiFi is marginal you could try connecting via ethernet cable (and turn WiFi off in the settings) or use home plugs, or ask your ISP if they can supply extenders.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
