The remote control is only switching my glass tv to the home screen i cannot access any programs,

[Hebel+Comfort+Chi]

A week ago my remote  control  produced a popping  sound twice and I wondered  what it could  be ,the glass tele continued  to work for that week irregardless  of that incident. Days  later on discovered the remote AAA batteries had burst and I replaced  them.

Now I have a problem  the television  is a newly bought refurbished  one,it's only allowing  me to switch  on and it goes  to the home screen and slide screen  that shows  top picks,any further  attempt to any further selection it pops a grey bar from the bottom which consists  of inaccessible options  like search shows and movies, audio output  tv speakers  etc. I request  for help  if anyone has a clue. Thank you

[J-sky]

My remote is showing the same options number 3 and 9 are turning the sky glass tv off, as is the + button, number 1 and u are changing the volume. Bit of a pain as I have only had sky for a few weeks. Looks like I'm going to need to order a new remote although the person I spoke to today apparently couldn't do that over the phone and I Need to order a replacement on here somewhere. Bit of a pain

[MarkGoldsmith]

@J-sky 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. 

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[J-sky]

Tried all of those last night, countless times. Seems to be a regular occurrence by the looks of things. Just ordered a new remote now. Thank you for trying to help though.

Janine