Discussion topic: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet, I s

This message was authored by: ChrisAsprey · ‎20 Jun 2024

The discovery plus app won't load on my sky glass and is saying error 400 no internet connection, yet all the other apps and the glass tv are working fine and the discovery plus app loads on my pucks

This message was authored by: mikealanr · ‎20 Jun 2024

Hi @ChrisAsprey

Power your TV off at the mains for 5 minutes and try again. If that doesn't work try and app refresh in settings > apps & updates.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

This message was authored by: mikealanr · ‎20 Jun 2024

Hi @ChrisAsprey

Power your TV off at the mains for 5 minutes and try again. If that doesn't work try and app refresh in settings > apps & updates.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet, I s

The discovery plus app is coming up with error 400 and saying I’m not connected to the internet, I s

Re: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet,

All Replies

Re: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet,

Was this discussion not helpful?

Search Sky Community

Start a new discussion