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Message posted on ‎20 Jun 2024 06:17 PM

The discovery plus app is coming up with error 400 and saying I’m not connected to the internet, I s

The discovery plus app won't load on my sky glass and is saying error 400 no internet connection, yet all the other apps and the glass tv are working fine and the discovery plus app loads on my pucks 

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Message posted on ‎20 Jun 2024 07:11 PM

Re: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet,

Posted by a Superuser, not a Sky employee. Find out more

Hi @ChrisAsprey 

 

Power your TV off at the mains for 5 minutes and try again. If that doesn't work try and app refresh in settings > apps & updates.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Message posted on ‎20 Jun 2024 07:11 PM

Re: The discovery plus app is coming up with error 400 and saying I’m not connected to the internet,

Posted by a Superuser, not a Sky employee. Find out more

Hi @ChrisAsprey 

 

Power your TV off at the mains for 5 minutes and try again. If that doesn't work try and app refresh in settings > apps & updates.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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