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Discussion topic: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

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This message was authored by Hazbeau This message was authored by: Hazbeau

The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

How do I get a replacement remote control as the battery's supplied with it have leaked and it won't work. 
replacement remote £29 on Amazon. Too much!!! And not my fault it's faulty 

 


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This message was authored by SlenderRobert This message was authored by: SlenderRobert Answer

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work


@Hazbeau wrote:

How do I get a replacement remote control as the battery's supplied with it have leaked and it won't work. 
replacement remote £29 on Amazon. Too much!!! And not my fault it's faulty 

 


Ring Sky in the morning. They'll sort out a replacement. 

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This message was authored by SlenderRobert This message was authored by: SlenderRobert Answer

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work


@Hazbeau wrote:

How do I get a replacement remote control as the battery's supplied with it have leaked and it won't work. 
replacement remote £29 on Amazon. Too much!!! And not my fault it's faulty 

 


Ring Sky in the morning. They'll sort out a replacement. 

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hazbeau 

 

use the link below and skip forward to the last page and then  select 'No, I still need help'

https://www.sky.com/help/articles/remote-control-help-sky-glass

Thanks,
Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
Hazbeau
Topic Author
This message was authored by Hazbeau This message was authored by: Hazbeau

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

Thank you 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

Posted by a Superuser, not a Sky employee. Find out more

@Hazbeau 

If you have one available, you can use a Sky Q remote to control your Glass TV whilst you wait for the replacement from Sky..

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Hazbeau
Topic Author
This message was authored by Hazbeau This message was authored by: Hazbeau

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

Thank you.    That's good to know. 

Hazbeau
Topic Author
This message was authored by Hazbeau This message was authored by: Hazbeau

Re: The battery’s suppled with my skyglass remote have leaked and now the remote won’t work

Thank you. All sorted they are sending out a new one 👍

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