Terrible customer support with Sky Glass

[BenJoBanjo]

@Jimbo23 

I had the same horrendous lip sync issues as @Gavin+Noble on both the gen1 and gen2 Glass sets I had. 

Reliability was my main bugbear. Even with 1Gbps full fibre, connected via ethernet (but limited to 100Mbps by the Glass ethernet port) I still couldn't reliably get the TV to turn on and do what I wanted it to every day without some sort of glitch, be it sluggishness, unresponsiveness, audio disappearing or whatever. 

I bought a gen2 model hoping that it would fix most of the issues the gen1 had but sadly it had the same problems for me and I returned it after a few days. I've since also sold the gen1 Glass and have bought an OLED for only a few pounds more than the gen2 was going to cost. It absolutely wipes the floor in terms of picture quality, reliability and versatility compared to Glass. I'm so happy I got it. Connected to my existing sound gear it provides, for us, a vastly superior sound and picture experience than either Glass model gave us. 

I liked the idea of Glass and it suits many people perfectly well, but for us it seems hideously over-priced when compared to the TV we now have. 

[Gavin+Noble]

@BenJoBanjo It is also an attractive option for those who maybe don't have the funds to hand to buy an alternative TV plus sound bar option. 

[Jimbo23]

Thanks guys, something to look out for when I eventually receive mine. At least I have the 30 days or so to test it out. If I run into problems it'll be going back.

[Jimbo23]

@Gavin+Noble Yeah on paper it seems like a good yet budget friendly package. It might not be the best, but the specs are pretty decent and the added soundbar is a cool bonus.

Im not against looking at alternatives if I have to though.

[Gavin+Noble]

I think you'll definitely have problems @Jimbo23 but it's whether or not you are prepared to wait for the current issue to be fixed. 

[Jimbo23]

An update for anyone who was wondering or going through the same:

Sky decided that they shouldn't have arranged collection of the original TV before sending a new one, so cancelled the collection...

however..

despite being told this would go through within 24 hours and to call back after 24 hours, I've now been told it'll take a further 72 hours before it will update on the system. Then I need to buy a new tv, and only arrange collection once that has been delivered.

So 2 weeks on from placing the original order, I'm still left with the wrong tv set, no collection arranged to pick this up and no new tv even dispatched never mind delivered!

In the last 4 days I've spoken to 10, yes 10 members of Sky and been on hold for a total of 3 hours and 11 minutes.

In that time I've been told 5 version of events, and all Sky have done is arrange a collection then cancel it!

Thats it!

May I also reiterate that the fault with the delivery was of Skys own making as well. 

12 years I've been with Sky and I can honestly say I've never come across a more incompetent and dysfunctional customer service!

I am beyond words now and tempted to just leave this TV out on the street!

If Sky don't want to come collect it then someone else is welcome to it!!

signed;

one angry customer!

[Gavin+Noble]

@Jimbo23 Tempting as that might be - don't leave it out in the street! You'll be billed for it regardless! 

[Jimbo23]

@Gavin+Noble To be honest I don't think Sky would even notice or care.

With the exception of 2 people, the other 8 I have spoken to could honestly not have cared any less and just parroted lies and inconsistencies. Hence one person arranging a collection and someone else cancelling it.

They are certainly in no rush to come and collect it and have no idea what the correct process should be.

I'm beyond words at how incompetent the whole system has been.