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Message posted on ‎01 Apr 2025 07:30 AM

Telly not working.

Anyone else's sky glass turning up but stating there's a technical issue? This happened last year and we were days without any telly. This is the second time now we've no telly due to sky glass being down itself. 

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Message posted on ‎01 Apr 2025 09:11 AM - last edited: ‎01 Apr 2025 09:37 AM

Re: Telly not working.

Posted by a Superuser, not a Sky employee. Find out more

@Alisha  Glass is not down a technical issue is usually caused by a wifi connection.  Have you tried unplugging the TV for a few minites, also check in the TV settings that you have Network standby mode set to On?

 

Settings --> Start up and stanby --> Network standby mode = On

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎01 Apr 2025 09:11 AM - last edited: ‎01 Apr 2025 09:37 AM

Re: Telly not working.

Posted by a Superuser, not a Sky employee. Find out more

@Alisha  Glass is not down a technical issue is usually caused by a wifi connection.  Have you tried unplugging the TV for a few minites, also check in the TV settings that you have Network standby mode set to On?

 

Settings --> Start up and stanby --> Network standby mode = On

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Alisha

Message posted on ‎01 Apr 2025 09:37 AM

Re: Telly not working.

Thank you, I just unplugged and put back on and it's now working. 

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