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Discussion topic: Technical fault on all channels and then returns to menu

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This message was authored by: Steve590

Message posted on ‎16 Apr 2024 08:34 PM

Technical fault on all channels and then returns to menu

Error code keeps coming up.

internet is fine.

switched off broadband pull all plugs out. Turned back on same message!

Netflix and Prime work fine.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Apr 2024 08:44 PM

Re: Technical fault on all channels and then returns to menu

Posted by a Superuser, not a Sky employee. Find out more

@Steve590   How is the TV connecting to your router, poor wifi speeds tend to be the issue.

 

On the netflix app in the setting menu the speed test should report what speed is being received by the TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎16 Apr 2024 09:05 PM

Re: Technical fault on all channels and then returns to menu

Connected by Ethernet.

broadband speed is coming up as 2.89Mbps

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This message was authored by: GD1

Message posted on ‎16 Apr 2024 09:36 PM

Re: Technical fault on all channels and then returns to menu

Posted by a Superuser, not a Sky employee. Find out more
@Steve590 wrote:

Connected by Ethernet.

broadband speed is coming up as 2.89Mbps

That's way to low, you need at 20mbps for HD & 30mbps for UHD

 

Netflix can use speeds as low as 2mbps with ease which is why it works better than Glass TV channels.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Steve590

Message posted on ‎16 Apr 2024 09:41 PM

Re: Technical fault on all channels and then returns to menu

Totally agree. Had several problems ever since having Sky Glass. 

Good news though channels are now back!

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