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Discussion topic: TV channels repeatedly freezing, interrupting my viewing on all channels

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This message was authored by: OX16

Message posted on ‎18 Jan 2024 01:33 PM

TV channels repeatedly freezing, interrupting my viewing on all channels

I have reset router, TV, etc to no avail.  Sky are not reporting any network issues. It appears impossible to get any direct support via phone.

meanwhile viewing is highly frustrating

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎18 Jan 2024 01:47 PM

Re: TV channels repeatedly freezing, interrupting my viewing on all channels

Posted by a Superuser, not a Sky employee. Find out more

@OX16  How is the TV connecting to the router, what speeds are you getting between the router & TV, youn csn see the sppeds using the netflix app settings menu.

 

Interruptions like this are normally a speed issuie, reetting the router won't help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Smiler75

Message posted on ‎18 Jan 2024 02:24 PM

Re: TV channels repeatedly freezing, interrupting my viewing on all channels

Had the same problem seems to have sorted itself for now 

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