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Discussion topic: Support

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Avatar for Lyns12-
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This message was authored by: Lyns12-

Message posted on ‎10 Feb 2025 12:43 PM

Support

I've been trying to to live chat/ message sky for last 90 minutes- can't get past virtual assistant! Any advice? Thanks 

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Avatar for AndrewF_UK
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Superuser
This message was authored by: AndrewF_UK

Message posted on ‎10 Feb 2025 12:53 PM

Re: Support

Posted by a Superuser, not a Sky employee. Find out more

Your best bet is probably to phone them. 

Alternatively if it's not billing or account related maybe this community can help?

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Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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Avatar for Fothergill1
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This message was authored by: Fothergill1

Message posted on ‎10 Feb 2025 03:30 PM

Re: Support

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lyns12-  To get past the virtual assistant/chatbot simply stay silent when it asks questions and after a while you will put through to a member of the customer services team.

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