Sudden loss of audio

[Dazz61]

Hi.

Re Sky stream.

Bit of an issue that's started in the last few days.

I seem to get a sudden loss of audio preceeded by stuttering of the picture.  It can happen any time but seems to happen more when switching to a live TV program. It doesn't matter whether sound is output to my sound bar or to tv speakers. I have to reboot the stream box sometimes more than once to sort it. Nothing else in the house has this problem. 

All my cables have been checked along with making sure things are plugged in correctly.  The stream is connected to the Internet via a cat 7 ethernet cable with WiFi switched off in the settings. I'm have virgin media 1gig. Everything has been power cycled etc.

Thanks for any help

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  
 

[Tom-W19]

After speaking with Dazz61 we were unable to access the account unfortunately and advised to call instead.

Thanks for using the Sky Community Messaging Service today.