Discussion topic: Subtitles on Sky Glass have disappeared - but TV says they are on

This message was authored by: KM15 · ‎17 Sep 2024

Subtitles were working this morning but now there are none - despite them showing as 'on' (English). Have tried switching off and on again; switched off TV for a few minutes but still no subtitles. They are shown as On in settings. Is there something wrong with the Sky Glass set?

This message was authored by: mikealanr · ‎17 Sep 2024

Hi @KM15

There have been reports of similar on the forum before. The only fix was to do a full factory reset. However I would seem the guidance of Sky before doing so as sometimes difficulties can be encountered.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: KM15 · ‎18 Sep 2024

Thanks for your suggestion but strangely, the sub-titles have come back today. Yesterday they disappeared from all channels from about 11 am despite being shown as activated. Turning off the Glass TV did not make any difference as they were still missing when it was restarted. TV was on standby overnight and sub-titles were back when it was switched on this morning. Mysterious - but relived they are working again.

Discussion topic: Subtitles on Sky Glass have disappeared - but TV says they are on

Subtitles on Sky Glass have disappeared - but TV says they are on

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Re: Subtitles on Sky Glass have disappeared - but TV says they are on

Re: Subtitles on Sky Glass have disappeared - but TV says they are on

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