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This message was authored by: Garry1960gh

Sub titles

Can't remove sub titles when recording on second tv all t v s have sub titles turned off but still records with subtitles 


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This message was authored by: MarkGoldsmith Answer

Re: Sub titles

Posted by a Superuser, not a Sky employee. Find out more

@Garry1960gh wrote:

We record on play lists then watch later on 


Play listing a show isn't necessarily creating a recording, in the majority of cases it's just a link to the show on the relevant on-demand app.

 

i'd suggest checking to see if the subtitles are switched on in the relevant on-demand apps as they work separately to the subtitles settings on the glass/stream device that's controls live channels and sky's on demand content.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Chrisee

Re: Sub titles

Posted by a Superuser, not a Sky employee. Find out more

@Garry1960gh you can't record on a Glass TV please explain a little more.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Garry1960gh

Re: Sub titles

We record on play lists then watch later on 

This message was authored by: MarkGoldsmith Answer

Re: Sub titles

Posted by a Superuser, not a Sky employee. Find out more

@Garry1960gh wrote:

We record on play lists then watch later on 


Play listing a show isn't necessarily creating a recording, in the majority of cases it's just a link to the show on the relevant on-demand app.

 

i'd suggest checking to see if the subtitles are switched on in the relevant on-demand apps as they work separately to the subtitles settings on the glass/stream device that's controls live channels and sky's on demand content.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by: Garry1960gh

Re: Sub titles

Thanks 

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