Stuck on "Please wait for your programme to load"

[Tiresomeandy]

Hi,

All live channels on my sky glass are stuck on "Please wait for your programme to load". All the apps are working, and all other network devices in the house are fine. Just did a speed test and got 222 mbps down, so that shouldn't be a problem.

[mikealanr]

Hi @Tiresomeandy 

Try unplugging your glass at the wall for a few minutes. You can do a speed test on your glass from within the netflix app. Glass can bev ery sensitive to WiFi fluctuations.

MikeAlanR

[Tiresomeandy]

Thank you for the response. Another annoying question: Is there a way to reboot without unplugging from the wall? So the previous tenants had the plug for the tv behind where it is hung on the wall. So it is not easy to get to.

[MarkGoldsmith]

---

@Tiresomeandy wrote:

Thank you for the response. Another annoying question: Is there a way to reboot without unplugging from the wall? So the previous tenants had the plug for the tv behind where it is hung on the wall. So it is not easy to get to.

---

Unfortunately not. It may be worth buying a smart plug and that way you can plug the TV into that and then be able to use an app on your phone or something like an Alexa or Google device to turn the plug on and off.

[Tiresomeandy]

Ah amazing idea,

Thanks for the help!

[Jrc53]

Stuck on this for two days now, can access all the apps...WiFi is fine...tried all the reset ideas..what do I do now...🤷‍♂️🤷‍♂️

[Steve361]

Hi, I am suffering similar issues including freezing of the video (but audio continuing!) blue screen etc. I will try unplugging and leaving for a while this morning....there is however a reset option within settings which I tried last night, it improved the situation markedly but hasn't fixed it totally.

tired of switching off due to frustration

thanks

Steve

55" Glass (connected via Ethernet, WiFi turned off)

1gig full fibre broadband 

latest Devolo Ethernet over mains with fast wireless (speed tests show in excess of 600mb)

no apparent issues with other devices

[Fothergill1]

@Jrc53 When this happens to me I select a different channel for a few seconds and then go back to the one that was causing the problem.  This will frequently resolve the issue but if not I then unplug my puck for a few minutes and then plug it back in again and allow it to reboot.

The above has always resolved the issue im my case (until the next time).