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Discussion topic: Streaming

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This message was authored by Northolt55 This message was authored by: Northolt55

Streaming

Anyone else having a message saying problems with streaming service in Northolt area 

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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Streaming


@Northolt55 wrote:

Anyone else having a message saying problems with streaming service in Northolt area 


Have you checked your broadband connection? What speed is being received by your Sky Glass TV?

To find out, open the Netflix app and navigate to the get help menu where you can run a network check. 

25Mbps is needed for HD and 30Mbps for UHD. 

If you are not receiving these speeds as a bare minimum then you may experience issues. If you should be receiving faster speeds then try rebooting both your broadband router and your Glass TV. 

Northolt55
Topic Author
This message was authored by Northolt55 This message was authored by: Northolt55

Re: Streaming

App says broadband fine

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Streaming


@Northolt55 wrote:

App says broadband fine


Which app? Netflix? 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Streaming

Your BB maybe fine BUT that doesn't mean your WiFi is fine😉

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This message was authored by lettice This message was authored by: lettice

Re: Streaming

Posted by a Superuser, not a Sky employee. Find out more

Assume you are seeing this in your MySky app when running a service check?

Is your Sky Stream/ Glass working ok or not?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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