Hi @Daniel139
Work through all steps in this guide: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
If that doesn't work, you will need to speak to Sky for a replacement (we are fellow subscribers here on the community).
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
