Standard plan Netflix

[Princess7]

I've purchased a standard Netflix package but it's asking me to sign up and pay?

[Tim+Adams]

Hi @Princess7 

Basic Netflix is included as standard on Stream / Glass.

Where have you purchased Netflix from?

Thanks,

Tim

[Paul+Boland]

@Tim+Adams 

Sky Glass/Sky Stream Ultimate TV package

It's Netflix Basic plan that is included as part of Sky Ultimate TV package

You can upgrade to Standard and Premium at any time

Standard is £4/€6 a Month

Premium is £8/€12 a Month

Netflix Basic stream on 1 device in SD

Netflix Standard stream on 2 devices same time in HD

Netflix Premium stream on 4 devices same time in HD/UHD/HDR/Dolby Vision 

[Tim+Adams]

Thanks @Paul+Boland 

Just waiting for a reply from the OP about where they bought Netflix from so we can see where the issue is.

Thanks,

Tim

[Princess7]

I purchased as part of the sky package

[Tim+Adams · Accepted solution]

Hi @Princess7 

Thanks for the reply.

Has Netflix ever worked for you?

I've added a link to the help section,

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

Thanks,

Tim

[Princess7]

All sorted now thank you

[Tim+Adams]

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@Princess7 wrote:

All sorted now thank you

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No problem, thanks for updating.

Thanks,

Tim

[Outdoor71]

I'm new to Sky and signed up for Netflix standard.

Our daughter currently pays for Netflix. How do we sign in for the 2 accounts as I don't wan to pay Netflix £10.99 still 

thanks 

[SKY1992bf]

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@Outdoor71 wrote:

I'm new to Sky and signed up for Netflix standard.

Our daughter currently pays for Netflix. How do we sign in for the 2 accounts as I don't wan to pay Netflix £10.99 still 

thanks 

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@Outdoor71  you can't have both, you would need your daughters permission to link her Netflix account to your sky account , if permission was granted then you would need to contact Netflix directly and get them to unlink the existing account before you can link the correct account 

[Outdoor71]

So should I just cancel her Netflix and get her to sign into my Sky email? 

[SKY1992bf]

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@Outdoor71 wrote:

So should I just cancel her Netflix and get her to sign into my Sky email? 

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@Outdoor71  That's a decision for you to make , as fellow customers we can't influence your decision 

[MarkGoldsmith]

@Outdoor71 that would only be an option if you are part of the same household. Netflix are cracking down on sharing of accounts in different households and this has recently extended to subscriptions resold via their partners like Sky.