Speech out of sync on Sky glass

[bailey+birdy]

Yes been happening about a month for me changing channels does work for a while but then out of sync again. This shouldn't be happening for such an expensive outlay.  

Along with the other glitches most recent one when watching a program that I've restarted from beginning it stops halfway through and can't get it back 

[2393.m15hK4.0591]

Hi. Have you called Sky and ask to be put through to a more technical group? Because the front of house team are hopeless they just read if a script

[Me53]

How do I sort it

[Gothorp+23]

Yeah mine is doing it mostly on itv 

[Bex94]

Does anybody know if we have right to send the tv back? I am done with this sh*t now. I don't want this tv anymore. I'm not paying for a tele that doesn't work as it should. I will go and buy a 65 inch in the January sales. 

[2393.m15hK4.0591]

No please hold on and phone sky and ask to take this complaint to a higher level don't take oh we can't do that YOU CAN THE MORE WE DEMAND THIS SHOULD PUT PRESSURE ON

[Andyccpc1]

Over the Xmas break i had a few minutes where we had a complete blank screen but now i think I've started to notice an improvement - fingers crossed that it's been resolved!

[2393.m15hK4.0591]

Yes fingers crossed eh they aren't too quick to solve problems but hope your problems has been sorted

[amagluglug]

No lip sync not resolved continues to happen on live TV!! I read an article last week that something bigger and better is coming to sky glass in Feb'25 yet we can't get lip sync sorted!! 

[2393.m15hK4.0591]

That's interesting but they can't sort out the problems now 

[anothermystery]

How can this be sorted out, getting annoying now, it's happening far too many times in the day, and I have turned TV off at mains and on after 5-6 mins. Any help appreciated

[Mrsjulie]

I too have been having the same issues - I have contacted Sky twice in the last 3 days as it has now gone far beyond a joke.

 I was told the tech team are aware of the problem and are looking into it. This has been going on for the past 6 weeks and if anything getting worse than when it first started. I also have the same problem on some of the apps.

[amagluglug]

Yes I also had a call from customer priority team 22nd December I was assured I would have a resolution in 2 weeks as it was being sorted and a text or email to confirm it's been resolved 1 week to go!!!! 

[Fothergill1]

Hi @anothermystery When you notice the lip sync problem have you tried just flipping to another channel and back again?  I find this usually gets it back in sync. Another quick fix which works for me is to rewind for a couple of seconds and then pressing the remote back button to get back to live TV.  These are not permanent solution but will often get the picture and sound back in sync again (until the next time).

[2393.m15hK4.0591]

Yes Fothergil1 ok for quick resolves we want a permanent resolve patchwork is still annoying