Speech out of sync on Sky glass

[lettice]

@roboftheblues 

Moved your post to this ongoing thread on the issue.

Have a read of post 133 in link below and submit your problems via the form mentioned in that post

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/m-p/4866038#M156274

[Donnag3]

This is becoming unbearable now happening with great regularity.come on sky get it fixed.

[Zoltron]

So my complaint to the chief executive, after speaking to the priority team today it went like this;

Yes we know it's a problem.

Our engineers are working around the clock.

If you want to leave we can end your contract if you so wish.

So they honestly don't care, I asked them about their "believe in better" slogan, and got no response. Told them folk are paying over £100 a month for this.

Just a complete dead pan attitude, honestly thought I was having a conversation with Jack Dee.

Absolutely disgusting attitude from the priority team.

[Hobbayne64]

I found it particularly worse on the news channels. My wife can't watch it any more, she said. It gives her a headache She refuses to watch it. Strange to read on some comments that sky are blaming it on your broadband. I have. sky broadband the whole. package. So if their own broadband is not good enough, what the hell is going on? 

[Mrsjulie]

I too have Sky Broadband (switched in November) - as I mentioned in a previous post they were obviously aware I had Sky Glass when I switched so if broadband is the issue why did they sell it to me??

[Jporch316]

Hi all

Broadband is unlikely the issue in this current fault ....

see answered post in this thread for a link to complete a form to help sky with their investigations. The more data collected will help with the fix.

[Spyke5]

So before I cancel this contract, do we have an update from Sky on how they're addressing/solving this 'known' issue?

[Mark39]

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@Spyke5 wrote:

So before I cancel this contract, do we have an update from Sky on how they're addressing/solving this 'known' issue?

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Sky haven't historically given progress updates on fault fixes, or an ETA for implementation.

[Spyke5]

That said is there any suggestion from them that they're dealing with the issue and have a solution to the problem?

[Billy801]

We have problems watching football they say it's a goal before it is why has this suddenly started it was not one of the many problems I have with glass nightmare 

[Paul+Stovell]

I have filled in my form and imagine every other Glass owner has too, but no response from Sky (apart from well we let you cancel your subscription). This is beyond a joke; we bought in good faith and Sly have been disgraceful in their efforts to fix a system that was broken at day one. I imagine the senior bosses saying to themselves 'don't worry chaps, they bought the crap, not our problem now).
I honestly don't think I have watched one lengthy programme in the last 2 years where Glass has not had at least one glitch and as I type my Sky Stream has just gone to a black screen upon you having to change channel and reload; this happens roughly every 15 mins.

Again shocking customer service.

[Spyke5]

Hi please can I have some feedback from a sky representative regarding the lip syncing issue (not from a super user)?

quite rightly you've acknowledged an issue and all 'we' would like is a resolution to the issue. 

please can you respond to the forum. 

thanks Brad

[Spyke5]

Have you had a response from Sky?

Brad

[Billy801]

We have full fibre bt no problem with it Bhutto it is my sky glass television is having the sync problem recently and I am not a technician  and cannot change my settings for this I need help 

[zzub]

Also having exactly the same issue on Live TV. Im paying over £100 a month for this and I cant watch Live TV at all.

Is it your broadband? - Erm - Thats Sky

Is it your TV? - Erm thats Sky Glass

Are Sky aware - Oh yeah, but its not a big issue!

Will Sky help - Nah!

It wasnt broke a couple of months ago. If the TV wasnt so damn heavy it would be off the wall and through the window by now