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Discussion topic: Sound still playing when switching on glass

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This message was authored by CMD118 This message was authored by: CMD118

Sky Glass program does not disconnect

If I have been watching TV in the morning and switch off, I find that when I switch it on again in the evening I can hear the previous program but there is no picture and only the menu. I cannot then connect to another channel without doing a reset. This happens at least 3 or 4 times a week. 

Jporch316
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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass program does not disconnect

Posted by a Superuser, not a Sky employee. Find out more

Hi @CMD118 

 

sounds like a similar issue being experienced by users in the thread below 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

 

@GD1  can you merge please 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by GD1 This message was authored by: GD1

Re: Sky Glass program does not disconnect

Posted by a Superuser, not a Sky employee. Find out more

@Jporch316 wrote:

Hi @CMD118 

 

sounds like a similar issue being experienced by users in the thread below 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

 

@GD1  can you merge please 


Merged

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by AlexJC69 This message was authored by: AlexJC69

Re: Sound still playing when switching on glass

I've been having the same issue , again both Paramount Plus and Channel 4.

 

With channel 4 particulary, if I turn my TV on and want to watch something else on a different app, it won't work. The only way to fix it, is to go into the 4 app, come out of the episode that's started playing (often not the one I was watching when I switched off) and go to the 4 menu. 

 

Sometimes, I just have to turn my glass off at the wall and turn it back on. 

 

It's quite annoying.

This message was authored by kettle808 This message was authored by: kettle808

Re: Sound still playing when switching on glass

Has anyone got an answer to this? We are having the same issue. It's only channel 4 on demand and Paramount +. Sometimes it plays even with the TV on standby. Seems odd this has started playing up since Sky announced their Gen 2 sky glass. 

This message was authored by steve30 This message was authored by: steve30

Re: Sound still playing when switching on glass

Yes, I have the same issue on paramount +

Very annoying.

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