Sky Glass program does not disconnect

[CMD118]

If I have been watching TV in the morning and switch off, I find that when I switch it on again in the evening I can hear the previous program but there is no picture and only the menu. I cannot then connect to another channel without doing a reset. This happens at least 3 or 4 times a week. 

[Jporch316]

Hi @CMD118 

sounds like a similar issue being experienced by users in the thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

@GD1  can you merge please 

[GD1]

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@Jporch316 wrote:

Hi @CMD118 

sounds like a similar issue being experienced by users in the thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

@GD1  can you merge please 

---

Merged

[AlexJC69]

I've been having the same issue , again both Paramount Plus and Channel 4.

With channel 4 particulary, if I turn my TV on and want to watch something else on a different app, it won't work. The only way to fix it, is to go into the 4 app, come out of the episode that's started playing (often not the one I was watching when I switched off) and go to the 4 menu. 

Sometimes, I just have to turn my glass off at the wall and turn it back on. 

It's quite annoying.

[kettle808]

Has anyone got an answer to this? We are having the same issue. It's only channel 4 on demand and Paramount +. Sometimes it plays even with the TV on standby. Seems odd this has started playing up since Sky announced their Gen 2 sky glass. 

[steve30]

Yes, I have the same issue on paramount +

Very annoying.

[Nickd240]

Same problem with my sky glass. I usually go into settings and reset the telly or refresh apps which helps for a while but the problem comes back and is really annoying.

[Cherielou]

yes i have the same, even with programmes i have finished watching on paramount, they start from the beginning.  To stop it i have to turn my sky glass off at the plug. I have gone into settings on paramount and turned off auto play as recpommended on another forum but no good.  The sound sometimes kicks in when the TV is off too, i was just in my living room the other day and the sound started but the screen was black.

[Cherielou]

i agree, it always seems to be the scenes that children should not hear!!!

[Jporch316]

I have paramount plus back now - I'll do some testing on my gen2 as the original issue was on my gen 1 

[El0Him]

It's been happening to me for months now and I have tried everything I could think of to stop it but it's getting to the point where I have to turn the tv off at the wall before it will work again. Also it's started to turn on in the middle of the night and start playing the audio, in a dark room with zero movement. And it's always paramount+