Sound still playing when switching on glass

[Jporch316]

Is anyone else experiencing this issue since the newest update ? Or can someone test their glass to see if it's a ln issue with my set or all of them 

if we watch a show on paramount plus the next time I turn the tv on (can even be next day) the audio from the show is playing on the Home Screen. As soon as I open another app it stops.

[mikealanr]

Hi @Jporch316 

Not happing when tested for me. Tried opening paramount up and playing the agency, putting the TV into standby and waiting a few minutes and turning it back on.

Also tried opening paramount, playing the agency and quitting using the back button and then putting the TV standby, waiting and then turning back on.

MikeAlanR

[lettice]

I do not have Sky Glass.,

But not seeing this issue on either of my Sky Stream pucks, doing I think as you describe;

Watching Paramount + and returning to it at another time from the Homepage tile, from when the Puck has turned back on many hours later or the next day.

I never exit the  apps, just hit Home, so making it easy to return next time from the Homepage tile.

[Jporch316]

Thanks both @mikealanr @wonder if you could try a specific show for me - my 10 year old watches victorious on there and always leaves it on pause 

wonder if you could start it off and pause it for a while then come

out 

strange I know ..... 😂

[Jporch316]

@lettice 

If you could also try victorious above be much appreciated 

[lettice]

Just tried that with that programme on two differing episodes.

Played, pause, exit, then played the episode again with no issue using the Paramount+ plus tile on homepage.

I pause programmes a fair bit often on Paramount+ often, so that is not new to me and never had a problem that I can recall.

It also does a pause when in the app, you do a voice switch when within the app to switch to a live channels and then return back to the app.

[Jporch316]

Thanks all

ill try an app refresh overnight 

[RobNorris]

This is happening to me as well not sure why this is happening 

[Jporch316]

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@RobNorris wrote:

This is happening to me as well not sure why this is happening 

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Yay .... somebody else has the issue !I've let my paramount plus sub expire this week ...... 

[RobNorris]

It's proving to be a pain as I was watching CSI and then my 10year old put the tv on and it's not great for him to hear. 

anyone able to help at all with this 

[MarkGoldsmith]

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@RobNorris wrote:

It's proving to be a pain as I was watching CSI and then my 10year old put the tv on and it's not great for him to hear. 

anyone able to help at all with this 

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Have you tried exiting the paramount plus app when you have finished using it I.e keep pressing the back button until it exits and goes back to the Sky Home Screen rather than pressing the home button to return to the Sky Home Screen

[RobNorris]

Yeah have done this now hopefully it sorts itself out 

[Mr+Hug-Hes]

For quiet few months now if I watch anything on either Chanel 4 or Paramount, they will keep playing in the background. For example if I stop watching either app and turn the TV off it will keep playing the episode, you can sometimes hear it when the screen is clearly off, and when you pick the episode up again it's further on. Sometimes when you turn the TV back on the audio of the episode is still playing even on the home screen. Also it can stop other apps from working. I then have to either reset the TV or turn it off at the wall. I've tried everything I can think updating apps etc. It's getting very frustrating! Does this happen to anyone else? Can anyone help?

[Jporch316]

A known issue for some users .... @lettice  please can you merge with my thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

[lettice]

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@Jporch316 wrote:

A known issue for some users .... @lettice  please can you merge with my thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Paramount-Plus-sound-still-playing-when-switching-on-gla...

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