Sound bar making a crackling noise on all channels and sound bar settings

[KieranPalin]

Hi all,

So my Sky Glass television came today, first few hours it was running with no issue. I've just turned it on to watch some TV, and the sound bar keeps making a crackling noise. I've changed all the setting to a few different configurations, I've also changed to different channels/apps and are still having the same problem.

Has any one else had this issue and has a fix? Or will I need to get into contact with Sky?

Thanks in advance 

[TimmyBGood]

@KieranPalin 

Unfortunately throughout the three years the current Glass version has been around there's been some units apparently shipped with a defective soundbar (one suggestion is it's dislodged adhesive tape used during manufacturing)

You'll need to log the problem with Sky: they'll almost certainly agree to a hardware swapout without quibbling, but unfortunately that's now probably not possible this side of Christmas.