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Discussion topic: Some ITVX shows not appearing in playlist

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This message was authored by Anders73 This message was authored by: Anders73

Some ITVX shows not appearing in playlist

Anyone else having issues with some ITVX shows not appearing in the playlist? Emmerdale for example is available directly through the ITVX app but is not showing latest episodes in the app. Have rebooted numerous times but not solved the issue.  This has only started in the last week or so. 

Kind of defeats the object of the playlist. 

Sky Glass 43”
Sky stream - Sony OLED + soundbar

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Some ITVX shows not appearing in playlist

Posted by a Superuser, not a Sky employee. Find out more

@Anders73 indeed I have on numerous shows. What seems to happen is the shows appear correctly several days later. The playlist I believe works on various metadata the broadcaster gives the shows in their apps so my assumption is that sometimes the ITV X ahiws are missing some of this metadata or it is incorrect.

 

from my experience it varies show by show and week by week. Sometimes the new episode of a show appears immediately on the playlist and sometimes it appears the following morning or several days later. Sometimes for a show it's completely fine and appears as soon as the show is made available on ITV X. So far I've found no particular pattern it just seems random. 



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Anders73
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This message was authored by Anders73 This message was authored by: Anders73

Re: Some ITVX shows not appearing in playlist

I meant showing in the app but not playlist! 

Sky Glass 43”
Sky stream - Sony OLED + soundbar
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Some ITVX shows not appearing in playlist

Posted by a Superuser, not a Sky employee. Find out more

@Anders73 indeed I have on numerous shows. What seems to happen is the shows appear correctly several days later. The playlist I believe works on various metadata the broadcaster gives the shows in their apps so my assumption is that sometimes the ITV X ahiws are missing some of this metadata or it is incorrect.

 

from my experience it varies show by show and week by week. Sometimes the new episode of a show appears immediately on the playlist and sometimes it appears the following morning or several days later. Sometimes for a show it's completely fine and appears as soon as the show is made available on ITV X. So far I've found no particular pattern it just seems random. 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Anders73
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This message was authored by Anders73 This message was authored by: Anders73

Re: Some ITVX shows not appearing in playlist

@MarkGoldsmith really helpful insight thank you. I was trying to find a logical pattern that isn't there clearly.
I can live with it but the daily shout of "where's Emmerdale" is getting boring 😂😂😂

Sky Glass 43”
Sky stream - Sony OLED + soundbar
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Some ITVX shows not appearing in playlist

Posted by a Superuser, not a Sky employee. Find out more

The only show so far I've consistently noticed it on is the new series of "who wants to be a millionaire" which is broadcast on Sunday nights but so far the playlist hasn't updated until at least the following Wednesday.

 

Ive also seen ITV X shows with absolutely no issues whatsoever



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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