Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

[Anonymous]

Had my Skyglass tv for a few months now, but it's started to freeze everytme after an advert has finished. Takes 10 minutes of having to un plug and re start, getting fed up now.

[mikealanr]

Hi @Anonymous 

Is this on live channels, on demand or specific apps? The reason I ask is sky has a feature called adsmart which inserts relevant ads, which can sometimes cause issues and ITVX used to have a real issue with this.

Some more info will help the community provide relevant help. 

MikeAlanR 

[mikealanr]

This is now being reported elsewhere on the forum for Challenge TV channel: https://helpforum.sky.com/t5/Sky-Stream/Challenge-channel-freezing-after-an-ad-break/m-p/4557400

MikeAlanR

[Shaund1980]

Having the same issue for days now and making me want to cancel sky 

[Shaund1980]

And only happens after a sky ad strangely 

[Simon843]

We are having the same issue with challenge tv , when a sky advertises comes on and green appears all over the same and then freeze and can't turn over for 10 minutes. 

[MarkGoldsmith · Accepted solution]

@Simon843 as mentioned in the other posts in this thread. There is already another discussion on this which is tracking the issue.

https://helpforum.sky.com/t5/Sky-Stream/Challenge-channel-freezing-after-an-ad-break/m-p/4557400

The issue has been reported to Sky. The linked thread also suggests some workarounds you can do to prevent you from having to reboot when the channel freezes.