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This discussion topic has been answered Discussion topic: Skyglass VM broadband

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Message posted on ‎12 Oct 2024 01:09 PM

Skyglass VM broadband

Sky couldn't provide broadband to my new home so I now have Virgin Media broadband only.

 

I've now connected my skyglass via WiFi and have all apps working but no live sky tv channels.

 

What am I doing wrong? Is it the VM broadband only package or how I've connected the two?

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This message was authored by: MarkSalih Answer

Message posted on ‎12 Oct 2024 01:26 PM

Re: Skyglass VM broadband

I'm so dumb, all I needed to do was reset the tv, unplugged from mains and then let it reset, now I have full tv.

 

So to recap for anyone who is interested, Skyglass will work perfectly well with Virgin broadband and I have faster internet speed for £10 a month less than Sky broadband.

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This message was authored by: GD1

Message posted on ‎12 Oct 2024 01:22 PM

Re: Skyglass VM broadband

Posted by a Superuser, not a Sky employee. Find out more

@MarkSalih  Do you have a active TV subscription with your Glass TV,?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkSalih Answer

Message posted on ‎12 Oct 2024 01:26 PM

Re: Skyglass VM broadband

I'm so dumb, all I needed to do was reset the tv, unplugged from mains and then let it reset, now I have full tv.

 

So to recap for anyone who is interested, Skyglass will work perfectly well with Virgin broadband and I have faster internet speed for £10 a month less than Sky broadband.

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This message was authored by: Jporch316

Message posted on ‎12 Oct 2024 01:26 PM

Re: Skyglass VM broadband

Posted by a Superuser, not a Sky employee. Find out more
@MarkSalih wrote:

Sky couldn't provide broadband to my new home so I now have Virgin Media broadband only.

 

I've now connected my skyglass via WiFi and have all apps working but no live sky tv channels.

 

What am I doing wrong? Is it the VM broadband only package or how I've connected the two?

First thing to try is pull the plug for a few minutes on your tv ..... it clears all manner of bugs 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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