Hi @Pelican11
Sky Glass and Stream have quite aggressive power saving modes due to following EU rules which was adopted into UK law. It will usually ask you to interact with your remote and if no interaction will put the device into standby.
How quickly / often is your device doing this? If it is less than an hour, you may have a fult and would need to speak to Sky to get a replacement (we are fellow subscribers).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
