Sky remote

[Kerrie5]

My sky TV remote isn't working properly, it keeps selecting the wrong buttons when trying to watch. I have tried reseting it all, changing batteries and it's still having the same issue, I think I need a new remote. Thank you

[Fothergill1]

@Kerrie5 Try to pair the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 4 and 6 together for three seconds
3. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't help then have a look at the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.