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Message posted on ‎08 Apr 2025 10:30 AM

Sky not working refund

Hi,

I have had no Sky TV since Monday 31st March and has been fixed today Tuesday 8th April due to a phone line fault.

As I have had no Sky TV for over a week, I would like a refund on my account.

 

can you confirm.

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Message posted on ‎08 Apr 2025 10:36 AM - last edited: ‎08 Apr 2025 10:46 AM

Re: Sky not working refund

Posted by a Superuser, not a Sky employee. Find out more

@Paul578  You won't get a refund on your account for a broadband outage, you may be eligible for Auto Compensation for the broadband outage https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

 

Sky may add a credit to your account if you ask them, however nothing will happen on the back of a forum post as this is a customer helps customer community

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Message posted on ‎08 Apr 2025 10:36 AM - last edited: ‎08 Apr 2025 10:46 AM

Re: Sky not working refund

Posted by a Superuser, not a Sky employee. Find out more

@Paul578  You won't get a refund on your account for a broadband outage, you may be eligible for Auto Compensation for the broadband outage https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

 

Sky may add a credit to your account if you ask them, however nothing will happen on the back of a forum post as this is a customer helps customer community

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎08 Apr 2025 10:43 AM

Re: Sky not working refund

Posted by a Superuser, not a Sky employee. Find out more
@Paul578 wrote:

Hi,

I have had no Sky TV since Monday 31st March and has been fixed today Tuesday 8th April due to a phone line fault.

As I have had no Sky TV for over a week, I would like a refund on my account.

 

can you confirm.

Why would Sky refund you when it's not their fault? @Paul578 

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Message posted on ‎08 Apr 2025 01:17 PM - last edited: ‎08 Apr 2025 01:19 PM

Re: Sky not working refund

Who is your broadband with? If it's not Sky then it isn't their fault. You'd need to claim with your broadband provider.

 

If it is with Sky then I certainly would phone them and ask about a credit due to the fault. 

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