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Discussion topic: Sky live not setting up

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Avatar for JessicaMackay
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This message was authored by: JessicaMackay

Message posted on ‎18 Dec 2023 08:34 PM

Sky live not setting up

I have just gotten my sky glass with sky live. Its taken 2 days for live to appear on the screen but it won't allow me to set it up and can't get through to anyone for help. Does anyone know the answer that's had the same bother? Comes up on the home screen now but won't allow me to do anything further. Thanks
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎18 Dec 2023 08:57 PM - last edited: ‎18 Dec 2023 08:59 PM

Re: Sky live not setting up

Posted by a Superuser, not a Sky employee. Find out more

Hi @JessicaMackay 

 

Can't say I had the same bother, it just worked. One thing to try is make sure the hdmi port is in port one, read elsewhere people having issues if not plugged in to HDMI 1. And make sure the USB-C cable is securely plugged in too.

 

Do you get a red or white light on the camera? Or pop up saying it's downloading software? Also can you see the serial number etc in the Glass settings menu?

 

Here is the setup guide for reference: https://www.sky.com/help/articles/setting-up-sky-live.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎18 Dec 2023 08:57 PM

Re: Sky live not setting up

Posted by a Superuser, not a Sky employee. Find out more

Just a quick  question,  have you  put the camera hdim lead, in hdmi 1 port ?

P c marlow
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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎19 Dec 2023 09:03 AM

Re: Sky live not setting up

Posted by a Superuser, not a Sky employee. Find out more

Also go to settings  on the sky glass,  system management and see if sky live software  version  is showing,  it should be ch000.037

P c marlow
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