Sky live not setting up

[JessicaMackay]

I have just gotten my sky glass with sky live. Its taken 2 days for live to appear on the screen but it won't allow me to set it up and can't get through to anyone for help. Does anyone know the answer that's had the same bother? Comes up on the home screen now but won't allow me to do anything further. Thanks

[mikealanr]

Hi @JessicaMackay 

Can't say I had the same bother, it just worked. One thing to try is make sure the hdmi port is in port one, read elsewhere people having issues if not plugged in to HDMI 1. And make sure the USB-C cable is securely plugged in too.

Do you get a red or white light on the camera? Or pop up saying it's downloading software? Also can you see the serial number etc in the Glass settings menu?

Here is the setup guide for reference: https://www.sky.com/help/articles/setting-up-sky-live.

MikeAlanR

[peter-marlow+1966]

Just a quick  question,  have you  put the camera hdim lead, in hdmi 1 port ?

[peter-marlow+1966]

Also go to settings  on the sky glass,  system management and see if sky live software  version  is showing,  it should be ch000.037